On Point Natural Medicine Pty Ltd Privacy and Cancellation Policy

Current as of: 14/01/2026

Cancellation Policy

To ensure all our patients get the help they need, we require 24 hours notice of cancellation prior to the appointment. If 24 hours notice is not given, we do charge the full fee of the consultation. We appreciate your understanding of the matter.

Clients may cancel appointments by contacting us via phone or email (subject to the cancellation being made prior to the 24 hour cancellation period).

If an appointment has not been cancelled before the applicable cancellation period, On Point Natural Medicine Pty Ltd reserves the right to charge clients the full cost of the appointment.

If you fail to arrive by your agreed appointment time, you authorise the services provider to charge to your credit card or debit card or other payment method without further reference to you an amount lower or equal to your total booking value or an amount that might be set out in the service provider’s terms and conditions.

Privacy Policy: On Point Natural Medicine

On Point Natural Medicine is committed to providing quality services to you and this policy outlines our ongoing obligations to you in respect of how we manage your Personal Information.

We have adopted the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth) (the Privacy Act). The APPs govern the way in which we collect, use, disclose, store, secure and dispose of your Personal Information.

A copy of the Australian Privacy Principles may be obtained from the website of The Office of the Australian Information Commissioner at https://www.oaic.gov.au/privacy/australian-privacy-principles.

1. What is Personal Information and why do we collect it?

Personal Information is information or an opinion that identifies an individual. Examples of Personal Information we collect include: names, addresses, email addresses, phone numbers, information about your health and healthcare, your healthcare identifier, or your “My Health” record (if you have one).

This Personal Information is obtained in many ways including:

• During consultations (initial intake and follow-ups);

• Via our website and online booking systems;

• Correspondence by telephone or email;

• From cookies and third parties (e.g., your GP, insurer, or employer if relevant to a work-cover claim).

We collect your Personal Information for the primary purpose of providing Chinese Medicine and natural health services to you and marketing our services. We may also use your Personal Information for secondary purposes closely related to the primary purpose, in circumstances where you would reasonably expect such use or disclosure. You may unsubscribe from our mailing/marketing lists at any time by notifying us in writing or using the “unsubscribe” link.

2. Sensitive Information

Sensitive information is defined in the Privacy Act to include health information and information about such things as an individual’s racial or ethnic origin, political opinions, religious or philosophical beliefs, or criminal record.

Sensitive health information (such as pulse diagnosis, tongue analysis, or medical history) will be used by us only:

• For the primary purpose for which it was obtained;

• For a secondary purpose that is directly related to the primary purpose;

• With your consent; or

• Where the use is required or authorised by law.

3. Website and Digital Communication

If you use our website to book appointments or inquire about services, we collect your name, email, phone number, and date of birth. We use this only to manage your care.

We may automatically collect non-identifying information (usage data) regarding website traffic and email engagement. This helps us improve our communication and ensure our digital services are functioning effectively for our clients.

4. Third Parties

Where reasonable and practicable, we will collect your Personal Information only from you. However, in some circumstances, we may be provided with information by third parties (such as GP referrals, pathology results, or specialist reports). In such cases, we will take reasonable steps to ensure that you are made aware of the information provided to us.

5. Disclosure of Personal Information

Your Personal Information may be disclosed in a number of circumstances including:

• To third parties where you consent to the use or disclosure; and

• Where required or authorised by law. 

6. Security of Personal Information

Your Personal Information is stored in a manner that reasonably protects it from misuse and loss and from unauthorized access, modification, or disclosure.

When your Personal Information is no longer needed, we will take reasonable steps to destroy or permanently de-identify it. However, most Personal Information in client files will be kept by us for a minimum of 7 years (or until a minor reaches the age of 25) to comply with health record retention laws.

7. Access to your Personal Information

You may access the Personal Information we hold about you to update and/or correct it, subject to certain exceptions. If you wish to access your Personal Information, please contact us in writing. On Point Natural Medicine will not charge a fee for the request but may charge an administrative fee for providing a copy of your records.

8. Policy Updates

This Policy may change from time to time and is available on our website.

Privacy Policy Complaints and Enquiries

If you have any queries or complaints about our Privacy Policy, please contact us at:

On Point Natural Medicine 57 Georgetown Rd, Georgetown 2298, info@onpointnaturalmedicine.com.au 0494325886